I have a faulty product, its broken, dried up or unusable in some way, what do I do!?
The beautiful products we carry can be very fragile and are sometimes very roughly treated by the postal systems so can arrive broken on occasion. Please send us photos of the unusable product within 28 days of your order and we will be happy to provide a replacement. Please note that any items cannot be refunded or replaced after 28 days of ordering.
I havent been given enough product!
we weigh all the pigments to exactly 0.5g per pot, some pigments are heavier than others and the way they all settle are different - they may be a small amount of pigment but they pack a punch and you don't need a lot per application - and the small amount is how we are able to offer them at such great prices. I hope that helps to explain
Is it safe?
At Magical makeupwe advise you to use glitter at your own discretion – the glitter has been used safely to enhance the eye and other facial features for years by the fashion industry, makeup artists and the general public, so we think (although nothing is 100% guaranteed in this life), if used sensibly you won’t have any problems. Our testing team have used it around eyes for the past 9 years (almost daily!) and have not experienced any irritation or scratching.
We think it’s a common-sense thing, reduce the chance of any irritation by applying correctly, using the ‘mixing first’ method we suggest and do not apply to the actual water line and you will be fine.
Our glitter suppliers recommend our cosmetic glitter & pigments to anyone over the age of 3 so inherently it is a very safe product to use, but we do stress that the use is at your own risk and to use your own common sense when applying, that is, if you don’t feel safe or confident applying glitter to the eyes and lips then use to highlight and beautify other areas.
We are a fully transparent company and will provide any of the necessary uk safety regulation adherence certificates for our products on request.
How long do I have before I can request to return an item? Up to 28 days
What are your ingredients in the GlitterFix Liquid?
Our fab Glitter Fix is completely water based and lightweight! It doesn't contain any fragrance which can sometimes irritate the eye area.
Aqua (Water) Polysorbate 20, Butylene, Glycol, PVP, Phenoxyethanol, Ethylhexylglycerin, Glycerin, Hydrolyzed Corn Protein, Hydrolyzed Soy Protein, Hydrolyzed Wheat Protein, Panthenol.
Are you vegan and animal Friendly?
We are fully vegan and completely animal friendly, we check all elements of our supply chain on a continuous basis to ensure that we are fully vegan and animal friendly. Please feel free to ask for any of our cruelty free agreement certificates.
What is the status of my order?
Once we receive your order, we will download it and process it through our systems, this is when it is marked as complete.
How do you send out orders?
We send all orders out by Royal Mail or by international Air Mail (and handled by your local postal service e.g. USPS, Canadian Post, Emirates Post etc.).
Orders in the UK that are over £20.00 will go by Royal Mail Second Class Signed For post.
International orders over £30.00 will go by international signed For.
UK orders over £100.00 will go by Interlink Courier where possible (we can’t guarantee this).
International orders over set amounts can possibly be sent out by international couriers (however this isn’t guaranteed and is at our discretion).
I haven’t had a dispatch email yet?
We don’t currently provide these at the moment, your order will be dispatched within the 7 working days after the order has been placed, unless notified otherwise.
I haven’t received a confirmation email, has my order gone through?
Please check your spam folder first to ensure it hasn’t gone in there. If it isn’t in there, please check your PayPal or bank statement to check that payment has gone through before contacting us. It can be as simple as an email address which hasn’t been put in correctly so this is why it isn’t coming through.
I need to cancel my order; how do I go about this?
If you wish to cancel an order then please email us within 48 hours of the order being placed. When we have this, we will confirm by email that you wish to process the cancellation. Your order will be processed if we do not have the confirmation of this. Please note that we do this to ensure that you are happy with cancelling your order.
I would like to return my order for a refund, how do I do this?
If you would like to get a refund, then we can accept refunds on strict basis only. The glitters are unopened in any manner and are completely unused. We are unable to accept refunds for brushes or the GlitterFix Liquid for health and safety reasons. If you return these they will be disposed of but will not be refunded, unless there has been a prior agreement to a refund. You have up to 28 days to return items for a refund.
How do I contact you?
You can contact us through the contact page on the website. However, please ensure that you have read the FAQ’s to ensure that your query isn’t already answered there.
We do request that before you do this, you send us an email so that we are aware of this before you place orders and we can make a note of your store front. If we do not have this information, then the order will be treated as a normal order and packing slips will be included in the order.